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I believe that behind every successful business is a strong support system, and that's where I come in. Let's work together to simplify your workload and achieve your business goals efficiently and effectively.
I believe that behind every successful business is a strong support system, and that's where I come in. Let's work together to simplify your workload and achieve your business goals efficiently and effectively.
Content Moderator
TaskUs
June 2022 – Present
Annotate and label various types of user-generated contents (text, images, and video) following project guidelines. Maintained a 100% accuracy every month consistently, demonstrating precision, attention to detail, and a strong commitment to quality standards.
Content Moderator
TaskUs
June 2022 – Present
Annotate and label various types of user-generated contents (text, images, and video) following project guidelines. Maintained a 100% accuracy every month consistently, demonstrating precision, attention to detail, and a strong commitment to quality standards.
Content Moderator
TaskUs
June 2022 – Present
Annotate and label various types of user-generated contents (text, images, and video) following project guidelines. Maintained a 100% accuracy every month consistently, demonstrating precision, attention to detail, and a strong commitment to quality standards.
Owner/Social Media Manager/Donut Baker
Queer Donuts
December 2023 – June 2024
Started and managed Queer Donuts, produced 1,000+ Mini donuts and served 100+ customers. Designed visually appealing menus, promotional materials, and social media content, managing the Facebook and TikTok page for online engagement, promoted limited-edition flavors, and attracted new customers.
Owner/Social Media Manager/Donut Baker
Queer Donuts
December 2023 – June 2024
Started and managed Queer Donuts, produced 1,000+ Mini donuts and served 100+ customers. Designed visually appealing menus, promotional materials, and social media content, managing the Facebook and TikTok page for online engagement, promoted limited-edition flavors, and attracted new customers.
Owner/Social Media Manager/Donut Baker
Queer Donuts
December 2023 – June 2024
Started and managed Queer Donuts, produced 1,000+ Mini donuts and served 100+ customers. Designed visually appealing menus, promotional materials, and social media content, managing the Facebook and TikTok page for online engagement, promoted limited-edition flavors, and attracted new customers.
Team Leader
ResultsCX
October 2019 – April 2022
Single-handedly managed a team of 20+ agents with varying levels of experience in the field. Actively monitored live chats to provide immediate guidance to assist agents in handling complex inquiries and de-escalating irate customers, improving overall customer satisfaction. Conducted structured coaching sessions with each agent weekly to review performance, addressed challenges, and developed personalized action plans aimed at reducing DSAT (Dissatisfied Customer) scores.
Team Leader
ResultsCX
October 2019 – April 2022
Single-handedly managed a team of 20+ agents with varying levels of experience in the field. Actively monitored live chats to provide immediate guidance to assist agents in handling complex inquiries and de-escalating irate customers, improving overall customer satisfaction. Conducted structured coaching sessions with each agent weekly to review performance, addressed challenges, and developed personalized action plans aimed at reducing DSAT (Dissatisfied Customer) scores.
Team Leader
ResultsCX
October 2019 – April 2022
Single-handedly managed a team of 20+ agents with varying levels of experience in the field. Actively monitored live chats to provide immediate guidance to assist agents in handling complex inquiries and de-escalating irate customers, improving overall customer satisfaction. Conducted structured coaching sessions with each agent weekly to review performance, addressed challenges, and developed personalized action plans aimed at reducing DSAT (Dissatisfied Customer) scores.
Chat/Inbound Call Support
ResultsCX
August 2017 – September 2019
Handled 2 customers simultaneously on chat and 30+ calls daily, and helped them by signing up new and returning customers, explaining billing issues and performing troubleshooting with a resolving issue at 90% rate. Remained courteous and calm, even during moments of customer dissatisfaction.
Chat/Inbound Call Support
ResultsCX
August 2017 – September 2019
Handled 2 customers simultaneously on chat and 30+ calls daily, and helped them by signing up new and returning customers, explaining billing issues and performing troubleshooting with a resolving issue at 90% rate. Remained courteous and calm, even during moments of customer dissatisfaction.
Chat/Inbound Call Support
ResultsCX
August 2017 – September 2019
Handled 2 customers simultaneously on chat and 30+ calls daily, and helped them by signing up new and returning customers, explaining billing issues and performing troubleshooting with a resolving issue at 90% rate. Remained courteous and calm, even during moments of customer dissatisfaction.
competencies
competencies
competencies
competencies
competencies
iq score
iq score
english level
personality test
english test
iq score
personality test