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I'M Shiela.
CUSTOMER SUPPORT EXPERT & CONTENT
DESIGNER
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
BASIC
GRAPHIC
DESIGNS
SAMPLES
Customer's streaming account has unfamiliar activity or hacked. As a chat support, it's our responsibility to resolve the issue and made sure this will not happen again.
Customer Service Rep(me) - Right side
Customer - Left side
SCENARIO
Years of Experience
9+
Years of Experience
9+
Satisfied Customers
1K+
Satisfied Customers
1K+
Creations Done
500+
Creations Done
500+
SCENARIO
Customer's streaming account has unfamiliar activity or hacked. As a chat support, it's our responsibility to resolve the issue and made sure this will not happen again.
Customer Service Rep (me) - Right Side
Customer - Left side
Choco Dream Cake
Social Media Ads
Choco Dream Cake
Social Media Ads
FingerFood Menu
A Minimalist Printed Ad
FingerFood Menu
A Minimalist Printed Ad
strawberry fest
Sample Content Creation
strawberry fest
Sample Content Creation
INBOUND CALL
/
CHAT SUPPORT
/
INBOUND CALL
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CHAT SUPPORT
/
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CHAT SUPPORT
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INBOUND CALL
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CHAT SUPPORT
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INBOUND CALL
INBOUND CALL
/
CHAT SUPPORT
/
INBOUND CALL
/
CHAT SUPPORT
/
/
CHAT SUPPORT
/
INBOUND CALL
/
CHAT SUPPORT
/
INBOUND CALL
INBOUND CALL
/
CHAT SUPPORT
/
INBOUND CALL
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CHAT SUPPORT
/
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CHAT SUPPORT
/
INBOUND CALL
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CHAT SUPPORT
/
INBOUND CALL
So, what do I even do?
I have a 2 years experience as a chat support/inbound call agent and 3+ years of content moderation experience. I want to offer my expertise such as designing social media contents, chat or email support and being a General Virtual Assistant.
I have a 2 years experience as a chat support or inbound call agent and 3+ years of content moderation experience. I want to offer my expertise such as designing social media contents, chat or email support and being a General Virtual Assistant.
I have a 2 years experience as a chat support/inbound call agent and 3+ years of content moderation experience. I want to offer my expertise such as designing social media contents, chat or email support and being a General Virtual Assistant.
Caption Writing
Attention to detail
Data Entry Management
Email Management
Content Moderation
Creative Design
Customer Service
Customer Service
Creative Design
Content Moderation
Email Management
Data Entry Management
Attention to detail
Caption Writing
Caption Writing
Attention to detail
Data Entry Management
Email Management
Content Moderation
Creative Design
Customer Service
Customer's streaming account has unfamiliar activity or hacked. As a chat support, it's our responsibility to resolve the issue and made sure this will not happen again.
Customer Service Rep (me) - Right Side
Customer - Left side
SCENARIO
strawberry fest
Sample Content Creation
Choco Dream Cake
Social Media Ads
FingerFood Menu
A Minimalist Printed Ad
can you relate to this?
can you relate to this?
You're overwhelmed with customer inquiries.
You're overwhelmed with customer inquiries.
You're overwhelmed with customer inquiries.
Don’t have time to create graphics for your social media platform.
Don’t have time to create graphics for your social media platform.
Don’t have time to create graphics for your social media platform.
You struggle to attract leads and convert them into paying customers.
You struggle to attract leads and convert them into paying customers.
You struggle to attract leads and convert them into paying customers.
WHAT IF I CAN OFFER YOU MY SERVICES?
SERVICES OFFERED but not limited to
WHAT IF I CAN OFFER YOU
MY SERVICES?
SERVICES OFFERED but not limited to
WHAT IF I CAN OFFER YOU MY SERVICES?
SERVICES OFFERED
but not limited to
Handle customer inquiries, provide prompt and helpful responses via Email, Live chat and Social Media. Ensure customer satisfaction, resolve issue, and maintain positive relationships with clients.
Customer
Service
Manually typing information from physical documents is time-consuming. I can accurately input and organize these documents into digital formats.
Data Entry
Design visual for social media and write or edit caption for a social media post. Develop engaging multimedia content.
Social Media
Graphics &
Content Creation
Social Media
Graphics &
Content Creation
Handle customer inquiries, provide prompt and helpful responses via Email, Live chat and Social Media. Ensure customer satisfaction, resolve issue, and maintain positive relationships with clients.
Customer
Service
Entering information into databases, spreadsheets, or other systems. Monitoring, filtering, and responding to emails.
General Virtual
Assistant
TOOLS I USE
Handle customer inquiries, provide prompt and helpful responses via Email, Live chat and Social Media. Ensure customer satisfaction, resolve issue, and maintain positive relationships with clients.
Customer
Service
Manually typing information from physical documents is time-consuming. I can accurately input and organize these documents into digital formats.
Data Entry
Design visual for social media and write or edit caption for a social media post. Develop engaging multimedia content.
Social Media
Graphics &
Content
Creation
Entering information into databases, spreadsheets, or other systems. Monitoring, filtering, and responding to emails.
General
Virtual
Assistant
TOOLS I USE
here is what colleagues & client say about working with me?
here is what colleagues & client say about working with me?
here is what colleagues & client say about working with me?
As a small business, we needed an affordable, high-quality content for our business. Shiela delivered exactly that, boosting our online visibility and sales.
Samantha Gongora
Owner, Bria's Menu
“
“
Shiela's dedication, attention to detail, and commitment to excellence are highly appreciated. Thank you Shiela for being an incredible asset to the team!
Ada Cultura
Team Leader, TaskUs
“
“
Beyond Shiela's performance, her team spirit and positive energy made her a joy to work with. Her strong connections with her colleagues created a fun and motivating environment.
Norvie Encinares
Team Leader, ResultsCX
“
“
As a small business, we needed an affordable, high-quality content for our business. Shiela delivered exactly that, boosting our online visibility and sales.
Samantha Gongora
Owner, Bria's Menu
“
“
Shiela's dedication, attention to detail, and commitment to excellence are highly appreciated. Thank you Shiela for being an incredible asset to the team!
Ada Cultura
Team Leader, TaskUs
“
“
Beyond Shiela's performance, her team spirit and positive energy made her a joy to work with. Her strong connections with her colleagues created a fun and motivating environment.
Norvie Encinares
Team Leader, ResultsCX
“
“
flexible & top-tier assistance within
your budget
Part-Time or Full Time
Hourly or Package
Full services
Hourly rates for projects with unpredictable or inconsistent flexibility as your needs arise.
Packaged rates provide a more cost-efficient solution and consistent assistance.
$
$
$
$
$
flexible & top-tier assistance within
your budget
Part-Time or Full Time
Hourly or Package
Full services
Hourly rates for projects with unpredictable or inconsistent flexibility as your needs arise.
Packaged rates provide a more cost-efficient solution and consistent assistance.
$
$
$
$
$
flexible & top-tier assistance within
your budget
Part-Time or
Full Time
Hourly or
Package
Full services
Hourly rates for projects with unpredictable or inconsistent flexibility as your needs arise.
Packaged rates provide a more cost-efficient solution and consistent assistance.
$
$
$
$
$
frequently
asked questions
What are your rates?
How do we begin our collaboration?
What should I keep in mind before hiring?
What are your rates?
How do we begin our collaboration?
What should I keep in mind before hiring?